Help Center

Don’t panic! Just contact ladygardenillustration@gmail.com or reach us on instagram @ladygardenillustration as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.

I love to support where I can and it is always worth popping me an email at ladygardenillustration@gmail.com or reach me on instagram @ladygardenillustration to see what I can do to help.

In the event of this you must contact me immediately, before the item is dispatched. I won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to me, and then I will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.

A6 and A5 prints are packaged in a paper bag, inside a back-boarded envelope.

A4 prints are sealed in a biodegradable display bag with a mount-board backing, inside a back-boarded envelope.

All stickers used are printed on recycled paper.

I am committed to using eco-friendly packaging! 

All prints are printed on either A4, A5 or A6 300gsm cold-pressed watercolour paper. The dimensions for those sizes are:

A4: 29.7cm x 21cm

A5: 21cm x 14.8cm

A6: 14.8cm x 10.5cm

Currently we will ship worldwide for a fee of £2.50. Any additional taxes will be calculated at checkout. 

Orders are dispatched within 3-5 working days of ordering.

They are then shipped Royal Mail 1st Class - you will get a dispatch email when your parcel has been sent.